Eligible items may be returned to StevenBe for store credit within 90 days of the delivery date. Just bring the merchandise in-store and your packing slip or receipt to any store sales associate. StevenBe cannot accept returns of wound skeins of yarn or items with damaged packaging. If you are unable to come into the store, please email info@stevenbe.com or call us at 612.259.7525 to set up a return. Sale merchandise, dyed to order and preorder merchandise are not eligible for return or exchange.